A PACE EMR implementation is never just a technical project. It’s a people project. It’s a change management effort. It’s a thousand details, and it must work—for your staff, your workflows, your reporting, and ultimately, your participants.
That’s why our implementation process for CareHub EMR doesn’t look like a typical software onboarding. We don’t throw over a checklist and disappear until go-live. We’re with you every step of the way, working side-by-side with your team to ensure a smooth, confident transition from planning to full adoption.
CareHub is purpose-built for PACE, but our implementation process is purpose-built for you.
Our clients come first, from start to finish
We have developed a high-touch, collaborative framework designed to ensure a smooth, successful implementation that prioritizes your unique needs, workflows, and goals. This approach is defined by partnership, customization, and accountability at every step.
Our Client-First Delivery Approach for CareHub:
1. Tailored scoping and planning
Each project begins with a deep discovery to align with your PACE program’s unique priorities and care model. The implementation plan is customized based on those inputs, never a one-size-fits-all rollout.
2. Dedicated partnership
An Implementation Specialist, Training Specialist, and Project Manager guide the client every step of the way. We act as an extension of your team, aligning with workflows, IT needs, and compliance requirements.
3. Transparent, collaborative execution
Clear timelines, milestones, and responsibilities are shared through a structured project plan. Ongoing check-ins and shared documentation keep progress visible and build trust.
4. Personalized data migration
We work directly with client data and EHR teams to securely ingest relevant data sources (claims, pharmacy, EHR, etc.). Data mapping and QA are done collaboratively, not behind a black box.
5. Hands-on training enablement
Live, role-based training sessions ensure that users—from frontline staff to leadership—are confident using CareHub. We provide easy-to-use resources and offer continued guidance post-go live.
6. Support beyond go-live
From day one of Go-Live, we are your partner in enabling seamless care delivery. We ensure sustained value, adoption, and meaningful outcomes like improved population health insights, operational efficiency, and care coordination, not just software usage.
From plan to partnership
All of this—the alignment, the precision, the hands-on support—isn’t just about checking boxes. It’s about building something that lasts. Our implementation philosophy is built on three core principles that guide every engagement:
- Empathy-Driven: We meet clients where they are, respecting each organization’s pace, readiness, and capacity.
- Flexible: No two implementations are identical; our delivery adapts to client-specific needs.
- Accountable: We commit to timelines, deliverables, and client satisfaction at every phase.
These values shape not just the CareHub PACE EMR implementation, but how we build lasting partnerships, giving your team the confidence, clarity, and connection needed to thrive in a new system.
That’s what stood out for the team at PACE-RI during their recent CareHub launch:
This spirit of collaboration and co-creation is exactly what drives every CareHub PACE EMR implementation. We don’t just bring software, we bring a partnership.
That partnership is backed by a Client Delivery team with deep expertise in healthcare technology delivery and a long track record of success. From implementation to training to ongoing support, our team brings more than 120 years of collective experience deploying, configuring, and supporting healthcare software, especially electronic health records. We built a delivery team that will help you navigate with confidence.
Let’s build something better, together
Whether you’re launching a PACE program or switching from another EMR, our team is ready to support a smooth, confident transition to CareHub. Ready to learn more about how we can partner for success?