CareHub’s client-first PACE EMR implementation approach pairs every program with a dedicated implementation team and a project plan customized to your needs with hands-on support from initial scoping through go-live and beyond.
A PACE EMR implementation is never just a technical project. It’s a people project. It’s a change management effort. It’s a thousand details, and it must work—for your staff, your workflows, your reporting, and ultimately, your participants.
That’s why our implementation process for CareHub EMR doesn’t look like a typical software onboarding. We don’t throw over a checklist and disappear until go-live. Our team is with you every step of the way, working side-by-side with you to ensure a smooth, confident transition from planning to full adoption.
CareHub is purpose-built for PACE, but our implementation process is purpose-built for you.
Our clients come first, from start to finish
We have developed a high-touch, collaborative framework designed to ensure a smooth, successful implementation that prioritizes your unique needs, workflows, and goals. This approach is defined by partnership, customization, and accountability, and executed by an experienced, passionate team at every step.
Every CareHub EMR implementation is staffed by an Implementation Specialist, Training Specialist, and Project Manager who stay with your program from kickoff through go-live. Progress runs through a shared project plan with weekly check-ins, using the same six-step process that’s taken 40+ PACE programs live since CareHub’s launch.
Our Client-First PACE EMR Implementation Approach for CareHub:
1. Tailored scoping and planning
Each project begins with a deep discovery to align with your PACE program’s unique priorities and care model. The implementation plan is customized based on those inputs, never a one-size-fits-all rollout.
2. Dedicated partnership
An Implementation Specialist, Training Specialist, and Project Manager guide you every step of the way. We act as an extension of your team, aligning with workflows, IT needs, and compliance requirements.
3. Transparent, collaborative execution
Clear timelines, milestones, and responsibilities are shared through a structured project plan. Ongoing check-ins (typically weekly) and shared documentation keep progress visible and build trust.
4. Personalized data migration
We work directly with client data and EMR teams to securely ingest relevant data sources (claims, pharmacy, EMR, etc.). Data mapping and QA are done collaboratively, not behind a black box.
5. Hands-on training enablement
Live, role-based training sessions ensure all users—from frontline staff to leadership—are confident using CareHub. We provide easy-to-use resources and offer continued guidance post-go live.
From implementation planning to ongoing partnership
The alignment, the precision, the hands-on support doesn’t stop at go-live. It’s something we build to last. Our partnership philosophy is built on three core principles that guide how we engage clients:
- Empathy-driven: We meet clients where they are, respecting each organization’s pace, readiness, and capacity.
- Flexible: No two implementations are identical; our delivery adapts to client-specific needs.
- Accountable: We commit to timelines, deliverables, and client satisfaction at every phase.
These values shape not just the CareHub PACE EMR implementation, but how we build lasting partnerships, giving your team the confidence, clarity, and connection needed to thrive in a new system.
That’s what stood out to many teams during recent CareHub launches.
What customers are saying about their CareHub EMR implementation
“The thought of transitioning to a new EMR is daunting in even the best of situations and we could not have been more impressed with the support and collaboration from the IntusCare team. Every twist and turn, the IntusCare team was there to provide the guidance and insight to our team. From the Super User training, providing support and ‘office hours’ for our End User trainings, and preparing for Go Live week, they have been by our side, step by step.”
Jessica Ellis
Executive Director, Palm Beach PACE
“The IntusCare team worked closely with us to understand our workflows, regulatory requirements, and day-to-day operations. Having dedicated experts on-site at each location, and available remotely, made our CareHub go-live week organized, manageable, and ultimately successful. Their hands-on support gave our staff the confidence to embrace the new system and start realizing value from day one.”
Santiana VanMaldegham
Chief Nursing Officer, Rocky Mountain PACE
“This wasn’t just a rollout, it was a joint effort to reimagine how our teams work and collaborate…What excites us most about CareHub is that it’s built for PACE, with PACE. From the start, it’s been thoughtfully designed around the unique needs of our model. We’re confident it will help us operate more efficiently and stay better connected across teams.”
Joan Kwiatkowski, MSW
Chief Executive Officer at PACE Organization of Rhode Island
Implementing CareHub for 33 PACE programs in year one
This spirit of collaboration and co-creation is exactly what drives every CareHub PACE EMR implementation. We don’t just bring software, we bring a partnership.
That partnership is backed by a Client Delivery team with deep expertise in healthcare technology delivery and a long track record of success.
In just one year, the team successfully implemented CareHub at 33 PACE programs across 16 states.
From implementation to training to ongoing support, our team brings more than 120 years of collective experience deploying, configuring, and supporting healthcare software, especially electronic health records. We built a delivery team that will help you navigate with confidence.
Let’s build something better, together
Whether you’re launching a PACE program or switching from another EMR, our team is ready to support a smooth, confident transition to CareHub. Ready to learn more about how we can partner for success? Schedule a demo.
